Dispatch & Delivery
How much will my delivery cost?
We offer free delivery on all of our products to anywhere within the UK.
We charge a flat-rate of £30.00 for delivery throughout Europe.
Rest of the World
We charge £90.00 to deliver to the rest of the world, however there might be additional shipping costs and import charges applied to your country. Please check with your local customs office as each country has its own rules and regulations concerning duty charges.
How long will it take for my order to arrive?
Our standard delivery time within the UK is between 2 - 3 working days, however some of our cremation urns are made to order meaning they could take between 5 - 15 working days to reach you. To ensure your product is dispatched within the same day, please order before 12am. A more exact time frame will be available at the checkout after inputting your address prior to paying for your order.
For deliveries throughout Europe our standard delivery time is between 5 - 15 working days. With this in mind, some of our cremation urns are made to order which will increase the delivery time to between 10 - 20 working days. A more exact time frame will be available at the checkout after inputting your address and prior to paying for your order.
Rest of the World
For deliveries to the Rest of the World our standard delivery time is between 13 - 17 working days, however some of our cremation urns are made to order which will increase the delivery time to 20 - 25 working days. A more exact time frame will be available at the checkout after inputting your address and prior to paying for your order.
How will I be notified my order has been accepted and will I be able to track my delivery?
Once your order has been placed you will receive an order confirmation email. Please ensure that you check the email address given at the time of your order. When your order is dispatched you will automatically receive a notification of this via email along with your courier information and tracking details.
We're here to help.
If you have a question about our delivery process that has not been answered here, please feel free to contact us, via our phone line -0161 989 7633, our email address - email@example.com, or through our Contact Us page.
If you wish to learn more about how we are working to fulfil our orders during the coronavirus pandemic, please see a letter from our Founder & CEO here.
You can learn more about our Refunds and Returns page here.