After placing your order from our ashes infused products range, you will be sent an order kit which contains everything you need to safely send our designers a small amount of ashes to be infused within your memorial glass.
The order kit contains an order form to confirm your fitting and colour choice, a multisizer ring gauge (for all ring orders), a secure bag to hold half a teaspoon of ashes and a prepaid envelope to send all of this back. (Please allow 3 business days for the order kit to arrive).
As this item is bespoke it will take within two and eight weeks to finish. We understand that your loved one's ashes are precious and you will be kept updated at every stage of the process.
To guarantee that your loved one's ashes have been crafted into this piece you will receive a certificate of authenticity. This is a formal document that arrives signed and dated alongside your finished order.
Any ashes that do not get used within your piece will also be returned to you with your finished order.
Please remember that each piece of ashes jewellery or ashes art is made bespoke for every customer, so returns and refunds are not applicable.