COVID-19 Operational Update
Hi, it’s Paul - CEO of Urns For Angels here,
As we all adjust to a new way of living and working, we want you to know we're committed to doing all we can to keep both our staff and customers safe.
The Urns For Angels web store is open, and we're working around the clock to ensure deliveries can continue safely for you, our valued customers, and for our warehouse staff and delivery partners. To do this, we've enforced measures to keep our warehouse staff safe, including heightened hygiene processes, split shifts and social distancing of at least 2 metres.
The safety of our teams and customers is our highest priority. All teams who are able to work from home are doing so, including Customer Services, who you can continue to contact via telephone, email or live chat.
We're doing everything we can to get your order to you as quickly as possible, but due to these increased safety measures, delivery may take slightly longer than usual. We estimate that Urns and Keepsake Urns will take between 5-10 days for delivery. Our Ashes Jewellery and Ashes Collection Packs are delivered by the Royal Mail, where we have noticed a 1 - 2 days delay in delivery.
If you have an order query, please contact our caring Customer Services team. They'll do their best to help you as quickly as they can. For anything else, please continue to check this page – we're updating it daily with the latest information.
Thanks for your continued support. We wish you the best of health.