Delivery & Returns

🇬🇧 United Kingdom

All UK orders are dispatched via Royal Mail Tracked 24.

Delivery time: Calculated at checkout based on your order. Cost: £4.95 per order.

You'll receive tracking details by email and/or SMS once your parcel has been dispatched.

🇺🇸 United States

All US orders are shipped via FedEx International Tracked Service.

Delivery time: Calculated at checkout based on your order. Cost: $5.95 flat rate per order.

No customs fees on delivery. We ship all US orders Delivered Duty Paid (DDP), meaning:

All import duties and taxes are paid in advance
No surprise customs bills
No courier payment requests
No additional fees on delivery

The price you see at checkout is the final price you pay.

🇪🇺 Europe & Republic of Ireland

Orders are shipped via FedEx International Tracked Service.

Shipping charges and delivery times are calculated at checkout in your local currency, based on your destination and order weight.

No customs fees on delivery. All import duties and taxes are prepaid before dispatch (Delivered Duty Paid – DDP).

🌍 Canada, Australia & Rest of World

We ship to most countries worldwide via FedEx or DHL International Tracked Service.

Shipping costs and delivery times: Calculated at checkout based on your destination and order weight, shown in your local currency where available.

No customs fees on delivery. We ship every international order Delivered Duty Paid (DDP), meaning all import duties and taxes are prepaid before dispatch. You'll never receive a surprise customs bill or courier payment request — the price you see at checkout is the final price you pay.

International Pricing

All prices are shown clearly at checkout in your local currency where applicable. Because every order is shipped Delivered Duty Paid (DDP), the price you see at checkout is the final price you pay — anywhere in the world.

Returns Policy

We want you to feel confident in your purchase.

Standard & Made-to-Order Items

Refunds or exchanges are available within 14 days of delivery, provided the item is:

Unused
In original packaging
In resalable condition

This applies to made-to-order urns that may have a lead time prior to dispatch.

Holiday Orders

Orders placed in December benefit from an extended returns period to accommodate the Christmas holidays.

Personalized Items

Personalized or customized items cannot be refunded or exchanged. This includes:

Products with engraving or inscription
Products created to a bespoke design
Products altered specifically at your request

These items are made exclusively for you and cannot be resold. However, if a personalized item arrives faulty or damaged, we will rectify the issue immediately.

Shipping Costs

Original delivery charges are non-refundable.

How to Return an Item

Please email contact@urnsforangels.com before returning any item.

Include:

Your order number
The name on the order (if different)
Your contact telephone number

We will reply with the correct return instructions. Please do not send items back without contacting us first, as return addresses may vary.

Need Help?

UK: +44 (0)20 4572 8870 US: +1 (929) 930-4010 Email: contact@urnsforangels.com

Or use the Contact Us page or live chat on our website.

Delivery and Returns