Frequently Asked Questions
How do I safely move the ashes into the urn?
Your loved one's ashes will be returned to you by your chosen crematorium or funeral director within a simple container. To safely place the ashes into your urn, you can leave them inside the container or bag and place that directly inside the urn. Alternatively, you can release the ashes into the urn carefully. If you're not confident in doing this alone, we recommend asking a family member or friend to help.
You can also ask the funeral director to do this for you. We can send your chosen urn directly to your crematorium or funeral director, so the ashes can be placed straight into the urn. This usually has an additional cost from the funeral director.
Where should I put the urn?
Where you decide to place the urn is a very personal choice. Some families choose to keep the urn at home, on a mantel alongside photos of their loved one. Others place it in the garden, perhaps in a spot where their loved one used to sit. Some choose a columbarium — a wall that holds urns, found in many cemeteries and funeral homes.
Some families bury the urn in their garden or a meaningful place such as a wood or park. Others choose to bury or scatter their loved one's ashes at sea.
Photographed above is our Infinity Cremation Urn in Oily Green.
Could I put personal items in the urn with my loved one's ashes?
Many people choose to keep items alongside their loved one's ashes within the urn. Some customers have told us that after scattering the ashes, they keep other personal belongings and mementos inside.
These items might include a photograph or a lock of hair. It's worth considering this while browsing our collection — you may want a slightly larger urn if you wish to place personal items alongside the ashes.
How can I open the urn?
Our wide collection of urns comes in many shapes and sizes, so they open in different ways depending on the design. Some open from the top, with either a threaded lid or a ceramic lid. Others open from the bottom, with a screwed lid or a threaded lid sealed with small screws.
Should I seal the urn?
Depending on the design and material, some urns may not seal tightly. Ceramic urns, for example, often have an unthreaded lid, so you may choose to secure the lid using an adhesive glue — which we have available in our store.
What is a Keepsake urn?
Our keepsake urns are smaller urns designed to hold a small portion of ashes. They're useful for families where multiple members would like to keep some of their loved one's ashes at home.
A keepsake urn can also be used when a small portion is kept after the rest of the ashes have been scattered. Or when one family member purchases a larger adult urn and another would like to keep a small portion at home as well.
Photographed above is our Infinity Keepsake Urn and one of our Caleo Candles.
What is Memorial Jewelry?
Memorial jewelry allows family members to place a small amount of ashes inside a piece of jewelry, keeping their loved one close at all times. We offer a unique collection of jewelry in many sizes, colors, shapes and designs, including:
- Ashes Infused Jewelry
- Self-fill Ashes Jewelry
- Fingerprint Jewelry
- Writing and Drawing Jewelry
- Hand and Foot Print Jewelry
- Paw Print Jewelry
How do I transfer ashes into Keepsake Jewelry?
How ashes are transferred into keepsake jewelry depends on the type of piece. We sell ashes necklaces, rings, charms, pins, earrings, cufflinks, bracelets and printed jewelry.
There are two main methods: jewelry where you fill the ashes into a small chamber yourself, and jewelry where the ashes are infused directly into the piece (usually within a glass element).
We've categorized our memorial jewelry across the website so you can find the style and method that feels right for you. If you'd like to fill the jewelry yourself, browse our self-fill ashes jewelry. If you'd prefer the ashes to be infused within the piece, view our ashes infused jewelry collection.
How secure are ashes within Memorial Jewelry?
All of our self-fill jewelry has a secure, tight-fitting mechanism that keeps your loved one's ashes safe. With our ashes infused jewelry, the ashes become part of the glass element itself, making the piece completely secure.
Can I use a normal urn, rather than a pet urn, for my pet's ashes?
It's entirely up to you. If you browse our collection and see a design you love that's categorized as an adult urn, it can absolutely be used for a pet. The main difference between our pet urns and adult urns is size and volume. The most important thing is finding an urn that feels like the right tribute to your loved one's memory.
What are the different types of urns?
Our store offers a unique collection of urns in a wide range of sizes, colors, shapes and designs. All are made from high-quality materials so they sit beautifully within your home.
Alongside our adult urns, our collection includes:
- Keepsake urns — smaller urns for holding a small portion of ashes, each matched with a larger partner urn
- Pet urns — designed as a tribute to beloved pets
- Biodegradable urns — for water and earth burials
What are the different materials available?
We work with a range of materials including ceramic, porcelain, wood, metal and biodegradable options. Biodegradable urns are an eco-friendly choice suitable for land or sea burial. To learn more about each material, see our buying guide, What Materials Are Used in Cremation Urns?
How will the urn be shipped?
We carefully package every urn before it leaves us. We ship to customers across the United Kingdom, the United States, and worldwide. For full details on shipping options, timings and rates, please see our delivery page. If you have any questions, our team is here to help — by phone or email.
UK: +44 (0)20 4572 8870 US: +1 (929) 930-4010 Email: contact@urnsforangels.com
What if I change my mind?
We know that choosing an urn is a personal decision, and we do our best to make the process as gentle as possible. If you change your mind after ordering, our return process is designed to be just as straightforward. Please see our returns page for full details, or contact our team for help.
UK: +44 (0)20 4572 8870 US: +1 (929) 930-4010 Email: contact@urnsforangels.com
You can also use the LiveChat system on our site or via the Contact Us page.
How will the urn be packaged?
All of our urns are carefully packaged within cardboard boxes. Because we work with many different materials, the inner packaging is tailored to each piece to keep it safe in transit. Pictured below is one of our ceramic cremation urns packaged with cushioning to keep it secure during shipping.
Do you have a product care guide?
You can access our comprehensive product care guide right here. We also include detailed care instructions with every memorial we ship.
I'm a funeral director — do you offer trade pricing?
We offer trade pricing to organizations within the funeral profession. To get started, visit our trade account sign-up page and submit your details. Once our team has reviewed your application, your account will be approved and you'll receive a confirmation email with a sign-in link.
Do you have an affiliate program?
Yes. You can visit our affiliate program sign-up page to get started. After you submit your details, our team will review your application. Once approved, you'll receive a confirmation email with a sign-in link.
Do you have a review website?
Your trust means everything to us, and we're proud to have earned a five-star rating on Trustpilot. Explore the stories that make Urns For Angels a trusted choice for families around the world.
I'd like some extra help — can you give me a hand?
Of course. Please feel free to give our warm, knowledgeable team a call or send an email.
UK: +44 (0)20 4572 8870 US: +1 (929) 930-4010 Email: contact@urnsforangels.com