Refund policy
Returns
We offer a full refund or exchange within 14 days of purchase on all un-personalised items, as long as they are in their original packaging and condition. Please note that shipping costs for orders outside the UK are non-refundable.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Unfortunately, we are unable to accept returns or issue refunds for personalised items, as they are created especially for you. If a personalised item is faulty upon arrival, we would be just as disappointed as you and will rectify any issues immediately.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Non-returnable items include gift cards.
Returns process
Please let us know that you are returning your order by emailing us at: contact@urnsforangels.com In your email, kindly provide the following information: your order number, the ordering customer's name (if different from your own), and telephone contact details.
We will then provide details of how to return the product to us. Please do not send items before contacting us as they may need to be sent to a different address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days which we will specify.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@urnsforangels.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@urnsforangels.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Urns For Angels, Albany Mill, Old Hall St, Middleton, Manchester, M24 1AG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.