The Passage Adult Cremation Urn for Ashes in Crackle Glaze

Our Promise Never Breaks

An urn is a keepsake meant to last a lifetime. That's why every urn with Inner Coating comes with our Lifetime Guarantee: your trust will always be protected.

What is INNER COATING®

Cremation urns hold something with real symbolic value, so it matters that they're kept safe and intact. Our ceramic urns are made from the highest quality material, but ceramic can be fragile, and a mishap like dropping the urn can mix cremated remains with ceramic debris.

INNER COATING® is a thin, white, rubber-like layer applied to the inside of the urn. Its purpose is simple: to hold the ashes securely in one place if the worst happens.

While the inner layer provides added protection, it does not guarantee the urn's structural integrity against impacts. Sharp ceramic debris may occasionally breach the rubber layer; however, the ashes will remain securely contained in one place, ready to be transferred to a new memorial.

(Please note that INNER COATING, is now white instead of black).

What Our LIFETIME GUARANTEE Means for You

If your urn with Inner Coating is ever damaged or broken by accident, we'll replace it with an exact match:

✔ Same design
✔ Same size
✔ Same inner protective coating
✔ Same care and attention

Because remembrance should never be fragile.

How the Replacement Process Works

Step 1: Secure the Ashes

Carefully transfer the ashes into a temporary vessel or sealed bag to keep them safe. Your funeral service provider can help with this if needed.

Step 2: Send the Damaged Urn

Send the damaged urn back to us using a courier service of your choice. Full return instructions are available on our Returns page.

Step 3: We Replace It

Once we receive the damaged urn, we will send you an exact replacement, complete with Inner Coating.

A Promise Built on Compassion and Trust

Families choose Urns For Angels not only for craftsmanship, but for the reassurance that we stand by them, through compassion for grieving families, respect for memories that last, and responsibility for every piece we create.

Additional Information

With INNER COATING® applied, an urn's original capacity is reduced by around 5–8%, and it becomes slightly heavier.

Price Match Promise

We pledge to match the price if you find a memorial piece for less elsewhere

If you find one of our products for less elsewhere — whether online or in-store — we pledge to match the price. Even if it's in a sale. Even if you've already bought it.

Not many stores will tell you to do your research, but we're so confident in offering families the best price, quality and service, that's exactly what we're encouraging you to do.

It's a promise that you'll always be able to shop authentic memorial products at the best price.

Submit a Price Match Promise request

Found one of our products for less elsewhere? Make a Price Match Promise request by emailing contact@urnsforangels.com, calling us, or speaking to us on Live Chat.

UK: +44 (0)20 4572 8870 US: +1 (929) 930-4010

Terms & Conditions

• The product must be identical in condition, size, color and other relevant variants.
• The competing product must be from a comparable authorized retailer with an established online or physical presence in the same market (UK or US). This does not include third-party sellers, auction sites, or marketplaces such as eBay or Etsy.
• Total price must take into account delivery, postage, customs duties and any other charges where applicable. We will match only against the advertised price offered by the competitor (i.e., this does not include additional promotional activities such as loyalty card points, special offers, special order products, out of stock products and cashback schemes).
• The price promise cannot be used in conjunction with any other offer.
• A request must be made within seven days of purchase and before delivery of products.
• Products that have been ordered using Interest-Free Credit, Klarna, or other instalment plans are excluded from our Price Promise, as are clearance and ex-display pieces.
• The decision of our team is final.